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CLIENT AGREEMENT

BACK FOR LIFE PILATES - CLIENT AGREEMENT

 

This Client Agreement (“Agreement”) is between Back For Life Pilates, Inc. (“BFLP”), fitness studio offering training rooted in functional strength training including the Pilates method (“BFLP”), and you the undersigned (“Client” or “You”, interchangeably) as of the date of signing below. 

 

BOOKING AND CANCELLATION POLICIES

 

RESERVING SESSIONS: You are solely responsible for the booking and canceling of your private and semi-private sessions and group classes. To purchase any of the services, You may visit the BFLP website: https://www.backforlifepilates.com (“Website”) which is integrated with the third-party booking platform on Wix. To reserve a private or semi-private session You may coordinate directly with your instructor who will schedule You into the master calendar. To schedule a group class, You may visit the Website.

 

As all reservations are made and payments processed via the Website, You will need to create an “Account” in Wix upon first sign up. In your Account you will be able to purchase sessions and group classes, book and cancel group reservations, manage your contact information, and update your billing information. 

 

Clients must either have an existing credit or package in their Account or purchase a credit or package to secure the reservation. Reservations are not considered ‘done’ until also paid in full, at which point an email receipt confirming the same will be sent to You. 

 

You may also choose to store your credit card information in the Account to expedite future bookings. If You have any questions about how Wix stores your personally identifiable information, including billing information, please refer to their Privacy Policy. 

 

For further information regarding purchasing, please see “Purchasing Summary” below. 

 

CANCELLATIONS: All reservations (private sessions and group classes) may be canceled without penalty by canceling up to 12-hours prior to the scheduled start time.

If the cancellation is made within the 12-hr window prior to the class/session start time, or if You do not show up to the scheduled class/session which You are registered for, it will be considered a ‘late cancel’ and the credit will be forfeited, and/or You will be charged the full amount ($45) of the class/session. If You do not show up to the scheduled class/session, it will be considered a ‘no show’ and You will forfeit the credit, and/or You will be charged the full amount ($45) of the class/session

You may cancel private sessions by contacting your instructor directly. You may cancel class reservations online in your Account.

Cancellations via Facebook messenger, Instagram, or other social media are not valid, and You will be charged if the booked class is not properly canceled outside the 12-hour window.

In the event of an emergency, BFLP reserves the right to cancel any class/session and move your reservation to another mutually agreeable time. In this rare instance, You will not be charged for the changed class/session, and your class/session will be promptly rescheduled.

 

LATE ARRIVALS: LATE ARRIVALS: You are expected to arrive at your class/session on-time, with the necessary equipment, and ready to begin your workout. Accordingly, if You arrive late to a group class, it is within the sole discretion of the instructor to let You into class. However, if You arrive more than 10-minutes late, You will NOT be admitted into class for both safety reasons and as a courtesy to other class participants.

If You arrive late to your scheduled session, it is within the discretion of the instructor whether to proceed with the session; if the instructor does proceed, the session time will not be extended due to your tardiness and will end at the scheduled time.

In the event that You are so late that You are not allowed into class or the session, in the sole discretion of the BFLP instructor, Your tardiness will be considered a “no-show” and the credit will be forfeited from Your account.

 

PURCHASING and PAYMENT SUMMARY

 

PAYMENT SUMMARY: All packages are billed in-full at the time of purchase. Purchases are non-refundable and non-transferable. 

 

CREDIT CARD ON FILE: Clients may elect to keep a credit card on file in their Account online. By placing a card on file, the cardholder and account holder gives permission to the BFLP staff to charge the card for any refill packages and/or cancellation fees (if applicable) accrued in accordance with the BFLP cancellation policy detailed herein.

 

CREDIT AND PACKAGE EXPIRATION: All session credit and packages expire, as described on the Website, from the date of purchase, unless noted otherwise in the description at the time of purchase. There are no extensions, refunds, or freezes for purchases or expired sessions. You are responsible for noting package expiration date; BFLP will not send reminders or follow-up. Remaining credits at the expiration of the package will be forfeited and will not roll-over or be converted into BFLP credit. 

 

PACKAGE PURCHASES: By purchasing a package of classes with BFLP You agree that: (1) Packages are not shared or transferable between members, unless expressly agreed upon by BFLP ownership in writing; (2) Specially priced, expiring packages may not be extended, transferred, refunded, shared, or frozen, including New Client Deals (see above for package expirations); (3) BFLP will not adjust or extend special packages due to accidental bookings or the acts or omissions of clients. The expiration date set on an expiring package is the date on which the sessions in the package may no longer be used; and (4) Clients purchasing packages do so with the express understanding of these terms and agree to be bound by such.

 

NEW CLIENT DEALS: BFLP offers various deals for new clients only (“New Client Deals”). The New Client Deals are not available to clients with existing accounts or those who have previously attended BFLP. Further, the New Client Deals have specific expiration dates, from the date of purchase, with no extension or exception. 

 

STUDIO POLICIES

 

WORKOUT ATTIRE, GRIP SOCKS REQUIRED: All clients are asked to wear workout gear to the session and classes. No jeans or attire with metal accessories or large zippers are allowed on the equipment.

For your safety, and to protect the integrity of the equipment, ALL clients are required to wear grip socks during their session or class. You must provide your own, and if You forget socks, You may purchase a pair at the studio.

 

NO CHILDREN, GUESTS, OR PETS: In consideration of their safety, and the health and safety of all clients, no non-participating children or guests will be allowed inside the studio, unless. As it is violative of local, state, and federal health codes and law, pets are not allowed in the studio.

 

NO SMOKING OR VAPING: Consistent with state and local laws, smoking and vaping indoors is prohibited; You agree to be at least 20 ft from the studio to partake in either. 

 

NO CELL PHONE POLICY: During all training, cell phones should be on silent and stored away from the workout area. If You anticipate needing to receive or make a call, please notify the instructor at the start of your session/class and take the call outside. 

 

NO FOOD OR DRINK: You are kindly asked to refrain from eating and/or drinking anything other than water in the studio. Please do not bring open liquid containers – such as coffees, smoothies, juices – into the studio. You are responsible for cleaning up any mess and paying for all damage that your spilled food/drink causes. 

 

CLEANING: All Clients are expected to respect the equipment and props used during their session and/class. You are also asked to thoroughly clean your equipment after your session/class with the provided cleaning supplies, reset the machines, and leave the space as You would like to find it.

 

CONDUCT/DAMAGES: BFLP is committed to the health, safety, and welfare of each of its clients and will not tolerate unreasonable, threatening, obscene, harassing, indecent or illegal behavior. Clients who do not observe BFLP’s rules and regulations, or who abuse equipment in any fashion will be asked to leave immediately. 

 

BFLP is committed to providing an environment that is free from disrespectful and offensive behavior and that is a safe space for all our staff, clients, and guests, regardless of gender, race, or any other characteristics protected by law. Accordingly, harassment and discriminatory behavior amongst employees, contractors, clients, or guests will not be tolerated. BFLP has the right to judge behavior and respond accordingly. This right includes but is not limited to termination of a training relationship without refund to any client engaging in unacceptable behavior. 

 

The offending client shall pay for any damages to BFLP property which results from the willful or negligent conduct of said client, their guest, or their dependent child. Not all rules and regulations are listed in this Agreement. BFLP reserves the right to add, change or remove rules, conditions of membership, opening and closing hours, and all services and facilities offered by BFLP.  

 

MISCELLANEOUS

 

LIMITATION OF LIABILITY: You understand and agree that to participate in any session, class, workshop, or activity at BFLP that You must agree to the terms of the Liability Waiver prior to your participation. 

 

MEDICAL RELEASE AND CONSENT TO TREATMENT: You acknowledge that You should consult with a physician prior to beginning any exercise program and that You are not aware of any medical condition that would render You unfit to participate in a session. You will notify your BFLP instructor immediately of any change in medical condition, including pregnancy, as soon as reasonably possible. 

 

If in the subjective opinion of BFLP, You would be at physical risk participating in BFLP Sessions You understand and agree that You may be denied access to the session or until You furnish BFLP with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing BFLP’s concerns and stating that BFLP’s concerns are unfounded. 

 

You agree that if you experience any symptoms such as shortness of breath, chest pain, unusual fatigue, dizziness or fainting, or extreme pain, You will immediately stop exercising and inform a representative of BFLP of your symptoms. 

 

PHOTO/VIDEO RELEASE: You hereby grant BFLP, its representatives, employees, or agents the right to take photographs and video footage of You and your property while at BFLP and to use and publish these photos or videos in print and/or electronically. You agree that BFLP may use photographs or video footage of You with or without your name for any lawful purpose, including for such purposes as education, illustration, publicity, marketing, advertising, and web content.  

 

INTELLECTUAL PROPERTY DISCLOSURE: You understand that You may be the intended recipient of a virtual and/or pre-recorded digital session and/or educational video content from BFLP and that any material, video or otherwise, You receive or have access to in relation to your training is for your use only. You will not upload any videos or materials provided by BFLP to any online forum such as a personal website, YouTube, or social media. You also agree to not video any part of BFLP’s material without express written consent and to not share, copy, video, summarize, share, or reproduce in any way the materials received as they are protected under the United States Copyright Laws, including the Copyright Act of 1976.

 

EMAIL COMMUNICATIONS: You understand that You may, from time to time, receive email communications from BFLP related to private sessions and group classes, the studio, and your participation therein. By entering into this Agreement, You give BFLP permission to email You, at the email address on file, regarding the same.

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